Course Brief

The Advanced Certificate in Infrastructure Support is a comprehensive program designed to prepare learners for rewarding job roles in IT infrastructure support. Upon completion, graduates will have excellent job prospects in roles such as Server administrators, Network technicians, Desktop Support Engineer, IT support executive, and Infrastructure Support Engineer.

This course consists of eight modules covering essential topics for a successful career in infrastructure support. The first module, Server basics, provides learners with a solid foundation in server administration and virtualization. They will learn to manage server hardware, install operating systems, troubleshoot network configurations, and ensure data security.

In the second module, Networking basics, learners will gain skills in designing, configuring, and maintaining networks, while focusing on security and troubleshooting connectivity issues. The third module, WSQ IT Operating Systems deployment, delves into the installation, configuration, and maintenance of operating systems, emphasizing authorization, authentication, integrity, and support.

IT Operating Systems support, the fourth module, covers deployment strategies, user access management, compliance policies, device protection, and application administration. Learners will gain expertise in managing and maintaining operating systems in a professional IT environment.

The fifth module, Cloud fundamentals, introduces learners to cloud concepts, architecture, cost management in Azure, and cloud management and governance. They will develop a comprehensive understanding of cloud technologies and learn to design, implement, and manage cloud solutions.

Linux fundamentals, the sixth module, provides in-depth exploration of Linux, including user administration, file management, software and storage administration, network settings, and security. Learners will develop expertise in Linux administration and shell scripting.

The seventh module, IT Customer service, focuses on developing strong customer service skills in the IT industry. Learners will learn about the support agent role, troubleshooting IT issues, documenting cases, knowledge management, and performance indicators.

Finally, in the Capstone project - IT system support module, learners will apply their knowledge and skills in a practical setting. They will work on a comprehensive project involving network components, system compatibility testing, authorization and authentication configuration, storage services implementation, OS upgrades and migrations planning, and troubleshooting.

Upon completion of the Advanced Certificate in Infrastructure Support, learners will be equipped with the necessary expertise to excel in various IT infrastructure support roles. Whether specializing in server administration, networking, cloud technologies, or Linux systems, graduates will have a solid foundation and practical experience to meet the demands of the IT industry. They will contribute to the efficient functioning of IT infrastructure and provide effective support to organizations in their digital transformation journeys.

Course Knowledge, Skills & Ability Summary

At the end of the course, you will be able to acquire the following:


  • Demonstrate a solid understanding of server administration and virtualization concepts.
  • Explain the fundamentals of networking, including implementation, operations, security, and troubleshooting.
  • Describe the key components and features of cloud technologies and their role in modern IT infrastructure.
  • Identify and analyze different operating systems, their installation, configuration, and support requirements.
  • Discuss the essential principles and practices of Linux administration, including user management, file permissions, and shell scripting.


  • Configure and troubleshoot operating systems, applications, and network configurations.
  • Implement and maintain data security measures for servers and operating systems.
  • Design and deploy network components, ensuring connectivity and troubleshooting network issues.
  • Provide effective customer service and support, including IT issue troubleshooting and documentation.
  • Apply critical thinking and problem-solving skills to identify and resolve operating system and network-related issues.


Efficiently administer and support IT infrastructure, ensuring optimal performance, security, and customer satisfaction

Blended Learning Journey

(484 Hours)

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52 Hours

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Flipped Class

96 Hours

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Mentoring Support (Sync) (Assignment)

114 Hours

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Mentoring Support (Sync) (Project)

42 Hours

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Mentoring Support (Async)

38 Hours

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Additional Practice

138 Hours

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Summative Assessment

4 Hours

Module Summary

WSQ Server and Network Basics (SF)

Module Brief

The " Servers Basics" module imparts comprehensive knowledge and practical skills in server administration and virtualization concepts. Learners gain expertise in managing server hardware, physical inventory, and asset tracking. They also acquire the ability to install and configure operating systems (OS), troubleshoot OS, application, and network configurations, and emphasize post-installation server maintenance for data security.

Through hands-on projects, learners develop as IT Support Associates. They learn to acquire and configure new servers, deploy monitoring servers for performance tracking, and align servers with business needs by recommending appropriate architecture, storage, and networking setups. Tasks encompass managing storage, creating RAID setups, configuring SMB shares, scripting, static addressing, and network scanning.

After completion, learners have a strong server foundation. They proficiently support server administration, network troubleshooting, storage management, and data security, contributing to optimized performance and data integrity in an organization"s IT infrastructure.

The "Network Basics " module equips learners with crucial networking knowledge and skills. Topics span OSI Model Network Functions, Ethernet deployment and troubleshooting, IPv4 and IPv6 support, router configuration, network topologies, transport layer protocols, network services, network applications, security concepts, secure network support, wireless network deployment, WAN links, remote access, organizational security, disaster recovery, network hardening, and cloud architecture.

Module projects enhance practical skills. Learners troubleshoot service and security issues, configure IPSec policies, back up configurations, scan server segments, and document DNS records and DHCP clients. Proficiency in these tasks showcases their ability to maintain network integrity, availability, and recoverability, bolstering an organization"s IT infrastructure stability and efficiency.

Other Information
  • SSG Module Reference No: TGS-2024043472
  • Module Validity Date: 2025-01-31

WSQ IT Operating Systems Deployment (SF)

Module Brief

The "IT Operating Systems Deployment" module empowers participants with vital knowledge and skills essential for proficient operating system management. Commencing with the configuration and administration of Microsoft 365, the curriculum prioritizes tenant administration and explores synchronization, security services, and threat protection with Microsoft Defender. Furthermore, participants delve into the intricacies of data governance and compliance within Microsoft 365, honing competencies crucial for effective navigation in these domains.

In practical application, participants engage in projects such as "Migrating a Small Business to Microsoft 365" and "Implementing Sensitivity Labels with Azure Information Protection Unified Labels." These projects offer hands-on experiences, emphasizing the implementation of sensitivity labels and Azure Information Protection Unified Labels. Through these endeavors, participants deepen their understanding of Microsoft 365 while cultivating practical abilities essential for successful operating system installation and configuration. This comprehensive module ensures participants not only acquire theoretical insights but also develop practical proficiency, preparing them to adeptly manage the evolving landscape of operating systems.

Other Information
  • SSG Module Reference No: TGS-2024043478
  • Module Validity Date: 2025-01-31

WSQ IT Operating Systems Support (SF)

Module Brief

The " IT Operating Systems Support " module offers participants a comprehensive understanding of endpoint management and device enrollment, enabling them to configure profiles for users and devices effectively. Exploring application management, authentication, compliance, and endpoint security, participants gain insights into managing these critical facets using both on-premises and cloud-based tools. This knowledge equips learners with the proficiency needed to navigate the complexities of modern operating systems.

Through hands-on projects like "Enterprise Desktop Life Cycle Management," participants delve into the various phases of the enterprise desktop life cycle. This includes a detailed exploration of each phase, providing a nuanced understanding of the life cycle model. Additionally, the project "Configuring Endpoint Security using Intune" enables participants to apply their knowledge by configuring the Windows Security Experience and Microsoft Defender Antivirus policy in Intune. By syncing managed devices and verifying configurations, participants develop practical expertise in endpoint security management. These projects ensure that participants not only comprehend the theoretical aspects of operating system support and maintenance but also acquire the practical skills necessary for effective implementation and management in real-world IT environments. 

Other Information
  • SSG Module Reference No: TGS-2024043477
  • Module Validity Date: 2025-01-31

WSQ Cloud and Linux Fundamentals (SF)

Module Brief

The "Cloud & Linux Fundamentals" module offers learners a comprehensive understanding of Cloud computing and Linux operating systems. Through a series of instructional units, learners will acquire essential knowledge and skills in both domains.

In the cloud computing segment, learners will explore cloud concepts, architecture, services, and cost management strategies. They will delve into cloud governance and security practices, enabling them to maintain compliance and optimize performance.

In the Linux fundamentals section, learners will master Linux administration, user management, and file permissions. They will develop proficiency in text file creation, software management, storage administration, and network settings. Emphasis will be placed on security measures to protect systems and networks effectively, covering topics such as encryption, firewalls, and intrusion detection systems. Learners will acquire proficiency in Bash and Shell scripting, automating tasks, and streamlining system administration processes. Additionally, learners will gain insights into system services and network configurations for seamless operations.

Upon completion of the module, learners will possess the expertise to administer, configure, and troubleshoot Linux systems with confidence. They will be equipped to implement robust security protocols, manage user access, and ensure data integrity within Linux environments. This module provides a solid foundation for individuals aspiring to pursue careers in Linux administration and related fields.

Other Information
  • SSG Module Reference No: TGS-2024043473
  • Module Validity Date: 2025-01-31